How do I see if an e-invoice was not delivered to the customer?

If an e-invoice for some reason was not delivered to the customer, a red symbol is shown in the invoice list. This means that the invoice was stopped. A reason for an invoice being stopped could be due to using a missing or incorrect electronic reference.

Open the invoice and read the history to see why it was stopped. If the error is due to the electronic reference, you can resend the invoice once it has been corrected.

For more information about sending e-invoices, go to the topic Send e-invoices