Bookkeeping & Invoicing
Spiris support
AI Assistant - support on your terms
You do know that you can ask our AI assistant for help when you have questions? It's the perfect way to get answers to your questions quickly, at any time of the day or night. As your very own support agent! Simply click the icon displayed on the right side of the screen, ask your question and the AI assistant will do its best to help you. If you feel uncomfortable with Swedish, the AI assistant can help you in your preferred language.
The AI assistant is good at Bookkeeping & Invoicing, and can also answer simple accounting questions. Read more in Accounting questions in the AI assistant further down the page. When it comes to questions about payroll management, closing entries, or tax matters, it’s better to visit our forum.
Here are some tips on how to talk to the AI Assistant to get the most helpful and accurate answers:
- Ask one question at a time.
- Be as clear and specific as you can.
- Feel free to ask follow-up questions.
- Rephrase the question or add more info if the answer doesn't seem relevant.
- Give feedback on the answer you receive - this helps the AI assistant to improve.
Remember not to share any personal, sensitive or confidential information with the AI assistant! Also keep in mind that the AI Assistant can make mistakes. If you are not sure about the answer you get - please check with other sources. Spiris does not take responsibility for the accuracy of the information provided by the AI assistant.
Handling of feedback
When you provide feedback via the AI Assistant, we handle it according to our guidelines. You can read more about it in Privacy related to Customer Feedback.
Spiris forum
In our forum, you can ask both support questions and accounting questions about Bookkeeping & Invoicing. You can also view previously asked questions and answers from other users. You'll find plenty of smart user tips and the latest news here.
Other contact information
Our contact information is found on our website under Kontakta oss.
Select Till våra hjälpsidor to get assistance on how to work in Spiris.
If you want help finding solutions that suit the needs of your company, go to Kontakta försäljning.
If you have subscription and invoicing questions, select Hantera ditt abonnemang. There you'll find our self-service, which you can use to terminate subscriptions, receive copies of invoices or register an account on My Spiris.
For accounting queries, you are welcome to join our forum where we have a specific channel for accounting questions under Bokföringsfrågor.
Accounting questions in the AI assistant
What type of accounting questions does the AI assistant answer?
Simple general accounting questions, such as postings.
Which sources does it use?
The AI assistant is based on commonly known information about finance and accounting, together with information from Skatteverkets business pages, Bokföringsboken (bas.se), and your own chart of accounts and certain company information (SNI code and accounting method).
Can I trust that everything is correct?
The AI assistant always uses reliable sources (see above) to provide information that’s as accurate and relevant as possible. At the same time, it’s good to keep in mind that all AI models can make mistakes. It’s always important to double‑check the information, as you’re responsible for how it’s ultimately used. f you notice something that seems wrong, please send us feedback - it helps us improve!
How do you make sure that what I share stays with you and isn’t exposed or shared outside Spiris?
We never use your data to train the AI assistant and we never share any data with other parties. The information retrieved (SNI code, accounting method and chart of accounts) is only used to give you answers when you ask an accounting question.
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