Send e-mail

If e-mail addresses are registered for your customers, employees and contacts, you can initiate sending an e-mail from Practice management. Practice management helps you to select recipients based on your criteria. When sending the e-mail, your standard e-mail program will be used. If you have not configured your standard e-mail program to open from Practice management you can read more on how to set it up in the topic How to set your standard e-mail program on your device.

  1. Click on the icon that is displayed next to all e-mail fields and in the top menu.

Now a dialogue will open.

  1. Enter the selected recipients in the To field.

Now Practice management will automatically start searching your contacts, employees and customers for e-mail addresses based on your selected criteria.

  1. Select the recipients and mark if you wish to save a copy in Practice management.
If you mark the Save a copy in Advisor box, an email copy will be saved in Practice management as described below. The mail that is opened in your email program will include the field BCC with selected email addresses and some text that enables the copy to be saved in Practice management. It is therefore very important that you do not edit or remove the Advisor import text in this field. The email addresses in the BCC field are only visible for the sender (you). You can however add or delete e-mail addresses as you wish in the BCC field.
An added recipient in the mail, that is not currently in Practice management will not be included in the copy that is saved in Practice management.
  1. Select Next.

Now your e-mail program will open up and you can write the message and attach files.

Emails sent from Practice management can also be saved in Practice management, if you mark the Save a copy in Advisor box.

The original e-mail will always be included as a pdf named Original.pdf in the saved copy.

Mails sent to email addresses that are connected to a customer, a copy can be saved under the tab Events for that customer and the tab Sent e-emails on My start page. An email address that is connected to a customer will display the customer's name next to their email address in the email dialogue.

Mails sent to contacts or employees, a copy can be saved under the tab Sent e-emails on My start page.

Relaterade avsnitt

How to set your standard e-mail program on your device
Send e-mails to groups
Write a note

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